Privacy Policy

Introduction

Cloture Hexagone is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Cloture Hexagone [FULL ADDRESS], France Email: [email protected]

Data We Collect

• Identity data: name, email address, phone number
• Delivery data: postal address, city, postcode, country
• Order data: purchase history, ordered products, amounts
• Browsing data: IP address, browser type, pages visited (via analytics cookies)

How We Use Your Data

• Processing and shipping your orders
• Managing your customer account
• Sending order confirmations and notifications
• Improving our website and services (anonymised analytics)
• Sending marketing communications (with your consent only)

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Port your data in a structured format
• Object to certain processing activities
• Restrict processing of your data

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

You may also lodge a complaint with your national data protection authority.

Data Retention

| Data | Retention period |
|------|-----------------|
| Active customer account | Duration of commercial relationship |
| Order data | 10 years (legal obligation) |
| Browsing data | 13 months maximum |
| Marketing lists | Until consent is withdrawn |

Third Parties

We may share your data with delivery carriers and payment processors. We never sell your data to third parties.

Security

We implement appropriate technical and organisational measures to protect your data, including SSL/TLS encryption and restricted access controls.

Last updated: May 2026